Effective Date: January 1, 2025
Furnace Pros Utah respects your privacy. When you call us, visit our website, or book a furnace repair, you share information with us. This policy explains what we collect, why we collect it, and how we protect it. It applies to our website and to the services we provide across Utah.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form. If you book a repair, we also note details about your furnace, like the brand, model, and the problem you are having.
We collect some information automatically when you browse our website. This includes your IP address, browser type, pages you visit, and how long you stay. We use this to keep the site running smoothly and to understand what visitors need.
How We Use Information
We use your information to schedule visits, send a technician to your home, and fix your furnace. We also use it to call or text you about your appointment, provide an estimate, and follow up after the work is done.
With your permission, we may send you reminders, seasonal maintenance tips, or special offers. You can opt out of those messages at any time. We also use collected data to improve our website and services.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep your session secure. Cookies help us see which pages are popular and how people move through the site.
You can set your browser to block cookies or alert you when a cookie is placed. If you block cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use analytics services, like Google Analytics, to understand website traffic. These tools collect anonymous data such as page views, clicks, and referral sources. They do not identify you by name.
We may also use third-party scheduling or chat tools to help you book service. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business. That includes sharing your address and service details with the technician assigned to your job.
We may share information with trusted partners who help us with scheduling, payment processing, or marketing. They are required to keep your data confidential. We may also disclose information if the law requires it or to protect our rights and safety.
Data Retention
We keep your information for as long as we need it to provide service and meet legal requirements. Service records are kept for a reasonable period so we can handle warranty claims and future repairs.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work hard to keep your data safe.
User Rights
You have the right to ask what personal information we hold about you. You can also request that we correct, update, or delete it. If you want to opt out of marketing messages, just let us know.
To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable time.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date above.
We encourage you to review this page occasionally to stay informed about how we protect your information.